Returns and Exchanges

At Edifier, we stand by the quality of our audio products and offer a 30-day return policy for items in original packaging. If you are not completely satisfied with your purchase, we are here to help with a straightforward refund or exchange process.

1

Initiate Your Request

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Device

Securely pack the product in its original box, including all cables, manuals, and accessories that were included at the time of purchase.

3

Ship to Edifier

Affix the provided shipping label and drop off the package at any authorized carrier location to be sent back to our inspection center.

4

Inspection and Refund

Once our technicians verify the item's condition, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing